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How can we help?

Whether you have questions about an order, need assistance with a custom commission, or wish to discuss a partnership, our team is here to provide calm, direct support.

Common questions

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Shipping Times & Costs

Returns & Exchanges

Ceramic Care Guide

Most orders ship within 3-5 business days. We offer flat-rate shipping across the US, with expedited options available at checkout. International rates vary.

We accept returns within 30 days of delivery for a full refund or exchange. Items must be in their original condition and packaging. Custom orders are final sale.

Our handmade ceramics are durable but require care. Hand washing is recommended for longevity. Avoid sudden temperature changes to prevent thermal shock.